How does remote file requesting work on the shop floor?
Machinists initiate file requests directly from their machine tool control using simple keywords embedded into a program request file. The software continuously monitors wired or wireless serial connections, automatically retrieves the requested file, and serves the latest engineering-approved program back to the CNC control. This eliminates manual PC interactions, keeps machinists stationed at their machines, and minimizes downtime across your production facility.
Can the software communicate with older legacy CNC machine controls?
Yes, Machine Link software is designed to communicate with any CNC machine tool supporting standard RS-232 serial communications, including older controls using standard ASCII, ISO, or EIA character sets. For legacy systems with one-way communication, such as ADR behind-the-tape readers, our software supports email and text message file requests to deliver verified programs directly to the machine control without requiring hardware overhauls.
How many CNC machines can be serviced simultaneously from a single computer?
Our software packages scale according to your shop's specific operational needs. Machine Link QUICK Serve supports up to 3 machines, QUICK Serve PLUS manages up to 20 simultaneous sessions, and QUICK Serve PRO remotely services up to 64 CNC machine tools concurrently from a single PC. For direct COM-port transfers, Machine Link PLUS also allows six simultaneous active communication sessions.
Can shop-floor program edits be sent back to engineering for review?
Yes, operators can upload modified CNC programs directly back to engineering through the software link. This enables engineering teams to review shop-floor optimizations, verify feed and speed adjustments, and formally adopt safe, efficient revisions. Centralized review prevents unauthorized program discrepancies, reduces scrap, protects cutting tools, and maintains standardized part programs across all active machine tools.
Is there an evaluation period available before purchasing the software?
Yes, we offer a free 45-day evaluation period for Machine Link QUICK Serve, QUICK Serve PLUS, and QUICK Serve PRO. This allows your team to test file transfers, remote requesting, and multi-machine communication directly in your production environment before making a purchase. In addition, PDA-DNC can be downloaded and operated in trial mode to verify machine communication compatibility.
What happens if our host computer experiences a hardware failure?
Our standard replacement plans offer peace of mind when computers fail. If your computer fails within the first two years, reinstalling the software includes a replacement registration code free of charge, up to a maximum of two codes. For failures occurring after two years, loyal customers receive fifty percent off replacement orders to restore communications rapidly.
Does the software support large files and continuous drip feeding?
Yes, our software accommodates large file transfers without consuming excessive computer memory by streaming files directly from disk storage rather than loading them into an editor. Furthermore, software options like PDA-DNC and Machine Link PLUS support drip feeding to most CNC machine controls, enabling continuous execution of complex toolpaths and lengthy 3D machining programs without interruption.
What communication protocols and hardware interfaces are supported?
Our solutions interface across standard RS-232 serial connections, wired networks, and wireless links. Beyond standard DNC transfers, our engineering services support industrial communication protocols including CAN, UDS, Modbus, Serial, Profinet, and EtherCAT. We also interface with SQL databases, PLCs, and multi-axis motion controllers to link shop-floor equipment into a cohesive, automated manufacturing data workflow.